Refund & Deposit Policy

The City requires all residential tenants requesting utility services in their name to provide a written contract signed by the landlord showing they have permission to occupy the residence of service and must submit a utility deposit to the City equal to one month’s average utility bill. The deposit will be refunded to the customer in one year if the tenant is in good standing and has not been delinquent in the past 12 months.

Should any customer overpay or an error occurs in which the City has inadvertently charged a customer more than once for the same charge, the City will refund the customer the amount that was charged in error. Please note that all refunds for deposit or errors made on behalf of the City will be paid back to the person whose name is on file associated to that account. No refunds will be made to third parties. All refunds will be process through the City’s accounts payable department and may take up to two weeks to complete.